Security Measures New security measures, including walk-through metal detectors, are being introduced for this event and future events at Wells Fargo Arena. Restrooms There are restrooms located throughout the Iowa Events Center, located on all levels. To park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker or license plate. In the event of an emergency, please go to the first available officer or staff member for assistance. Once the original order has been found, replacement tickets will be printed and the original tickets will be voided.
Replacement tickets may be subject to a reprint fee. Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. Please allow at least three 3 weeks for processing. Handouts The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Iowa Events Center property without prior written authorization. Any replacement tickets will only be allowed to be picked up on the event day. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets. Restrooms There are restrooms located throughout the Iowa Events Center, located on all levels. Guest Services The Wells Fargo Arena guest services station is located on the main concourse behind section Platinum Seats Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. Emergency Evacuation In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Fans are encouraged to allow for extra time to enter Wells Fargo Arena and to leave non-essential items at home. These new procedures are not a response to any specific threat, but rather recommendations made by Spectra and security partner CSC with consultation from local law enforcement officials and Polk County. Cell Phones, keys, and RFID wallets will need to be removed and placed in a bowl before walking through the metal detectors. Merchandise Merchandise or novelty booths are available throughout Wells Fargo Arena during events. Security Measures New security measures, including walk-through metal detectors, are being introduced for this event and future events at Wells Fargo Arena. For safety reasons, prohibited items include but are not limited to: Wells Fargo Arena does not safeguard any personal belongings or items of any type. The credit card is scanned, and a receipt is printed with your seating location on it, gaining you access to the venue. Escalators There is one escalator in Wells Fargo Arena, on the south side of the building that provides access to the upper concourse. For suite rental information click here. Please do not use elevator. Parking With 1, parking spots on-side and another 10, spots available downtown, there is ample parking available for our events. Handicap Parking For your convenience, there are several available parking lots within walking distance of the Iowa Events Center. Paperless Tickets Occasionally, artists and tours will elect to sell their tickets through Paperless Ticketing technology. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member. Locate the event in which you would like to attend and click the button next to the date of the event.
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